Byron Bay travel centre will soon be closed after a NSW TrainLink business review.
Byron Bay travel centre will soon be closed after a NSW TrainLink business review. Yvonne Gardiner

Trainlink jobs lost as online ticket-buying grows

NSW TrainLink travel centres at Lismore, Byron Bay and Murwillumbah are set to close as a result of low face-to-face ticket sales, patronage and staff workloads.

Casino Station staff will also lose hours after the findings of a TrainLink business review which started in February.

A TrainLink spokesperson said the business review was critical for the long-term sustainability of the organisation and its ability to serve regional communities in the future.

"Following consultation with staff and unions, four full-time and one part-time position will no longer be needed at these four locations," the spokesperson said.

"At Lismore, Byron Bay and Murwillumbah, coach drivers will continue to assist customers as they do today.

"At Casino Station, NSW TrainLink staff will continue to cover the arrival and departure of all train services as they do today."

The Rail, Tram and Bus Union has expressed concerns about service delivery with no staff meeting coaches at designated stops.

Lead organiser Graham Fozzard said in March: "When the government says they are going to 'unattend' stations in regional areas, it just means that those stations will be closed - there won't be staff to help with luggage, there won't be staff to sell tickets or give advice, and there will be no staff to provide assistance if you need it."

TrainLink advises that "customer help point" technology will be installed at Lismore, Murwillumbah and Byron Bay coach stops later this year, providing 24/7 assistance.

Under the NSW TrainLink business review, 12 train or coach stations faced shut-down and staffing was looked at at a further 19.

Customers can buy their regional tickets at NSW TrainLink train stations during staffed hours, online at, over the phone on 132232, at an accredited agent, or pay cash on-board coach services.

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