SCAM WATCH: Never, ever, give an unsolicited caller access to your computer.
SCAM WATCH: Never, ever, give an unsolicited caller access to your computer.

Seniors stay alert for remote access scams

A SPIKE in the number of remote access scams has Scamwatch issuing an urgent alert for Seniors to be careful about sharing their information.

Scammers are increasingly trying to access a person's computer and bank account by presenting themselves as representatives of well-known businesses or the police.

Scamwatch warns, scammers will impersonate a well-known company such as Telstra, NBN or Microsoft, or even the police, and spin a very credible and believable story about why they need to access a person's computer using software such as TeamViewer.

"The scammers are becoming more sophisticated. The old trick scammers used to use was to call people and say there was a virus on their computer that needed fixing but, in a new twist, scammers are now telling people they need their help to catch hackers," ACCC Deputy Chair Delia Rickard said.

  • Scammers claim they are tracking the 'scammers' or 'hackers' and tell the consumer that their computer has been compromised and is being used to send scam messages.
  • This is where they say with the victim's help, they can use the victim's computer and online banking to trap the (fake) 'scammer'.
  • The scammer will then pretend to deposit money into their victim's account. In reality the scammer just shuffles money between the victim's accounts - for example, from a person's credit card account to a savings account - which gives the illusion of money being deposited.
  • The money is then sent out of the victim's account as part of the con to 'catch a scammer', straight to the scammer's own bank accounts.
  • Once the scammer has a victim on the hook, if they start to doubt the situation, the scammer will become threatening, stating that the victim would jeopardise the investigation if they refuse to help and may even face legal consequences.

"Unfortunately, there are many stories from people who give a scammer access to their computer and are then conned into giving access to online banking. Some are also tricked into providing iTunes gift card numbers over the phone to these scammers," Ms Rickard said.

These scams can be very scary as scammers can become threatening and aggressive if they sense they are 'losing' the victim, or starting to cotton on. This is particularly frightening for older people who may not be as tech savvy.

"It's vital that people remember they should never, ever, give an unsolicited caller access to your computer, and under no circumstances offer your personal, credit card or online account details over the phone," Ms Rickard.

"If you receive a phone call out of the blue about your computer and remote access is requested, it's a scam 100 per cent of the time. Just hang up."


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