Public feedback on the retirement industry is being sought for a new code of conduct.
Public feedback on the retirement industry is being sought for a new code of conduct.

Time to have your say on the retirement industry

THE time to have your say on the retirement industry has arrived with public comment being sought for the draft version of a new national Retirement Living Code of Conduct.

Confidence in the sector has been eroded over the last 12 months with claims of neglect, abuse and financial disparity making headlines across the nation.

And with almost 300,000 people aged 65 and over living in more than 3000 retirement communities across Australia, the peak bodies - the Property Council of Australia, Leading Age Services Australia (LASA) and Aged and Community Services Australia (ACSA) - knew it was time to act.

Retirement Living at the Property Council executive director Ben Myers said the public's perception of the industry would help form the backbone of the code.

"The Retirement Living Code of Conduct covers all aspects of a resident's experience in a retirement community: from signing the contract to move in, right through until the resident's unit or apartment is re-sold," Mr Myers said.

"Before we implement the Code, we wanted to ensure everyone had a chance to see the standards the industry is setting and provide feedback to us, so we can ensure it is as strong a document as possible."

The peak bodies hope the code will restore "trust and transparency" within the industry - an ambition that will be strengthened if facilities sign on the dotted line.

"Once the Code is finalised, our three organisations will promote it to the more than 3000 retirement communities across the country and be strongly encouraging them to sign up and commit to the standards, to demonstrate their commitment to their residents," LASA CEO Sean Rooney said.

If anyone wants to read the draft Retirement Living Code of Conduct and provide their comments, they can do so via the Property Council, LASA or ACSA websites. Consultation closes on Friday 20 July.


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