NBN Launch Second Satellite

PHONE SWITCH: How long until your landline, internet dies

  • Landline phones and internet to shut down 18 months after NBN installed
  • Residents must arrange to make the switch themselves


THE era of faster broadband is here, but those wishing to hold on to their trusted landline phone will have to take action or be left off the hook.

Anyone using an existing landline, ADSL internet or Telstra Cable internet service will be permanently disconnected, replaced entirely by the NBN.

Parts of regional Queensland, including pockets in Mackay, Toowoomba and Ipswich have already been disconnected.

Once the NBN's form of broadband rolls into town, there is an 18-month window to join the network before you lose the landline dialtone.

That means if the NBN arrives in your street today, your phone and existing internet will be turned off by mid-2018.

This is something that every person must do themselves.


Ethernet data cables are seen in a server room in Canberra, Tuesday, May 3, 2016. (AAP Image/Mick Tsikas) NO ARCHIVING
Ethernet data cables are seen in a server room in Canberra, Tuesday, May 3, 2016. (AAP Image/Mick Tsikas) NO ARCHIVING MICK TSIKAS


If they don't, businesses could risk losing their EFTPOS terminals and the fragile among us would lose their medical alarms if they are linked in to the landline network.

NBN spokeswoman Kylie Lindsay said if you want to keep your landline phone and your internet connection, you will need to act.

"It's vital that people understand that the switch is not automatic and residents and businesses need to place an order to move their landline phone and internet services over to the nbn if they wish to continue using them," Ms Lindsay said.

"Customers do have a choice, they can switch to fast broadband through the nbn or they can choose to make do with mobile solutions."

Before the off switch is hit, residents will be sent a stream of letters warning them to make the change.

Check out the NBNCo's helpful hints below or head to the NBNCo's Switch site.


Consider your personal requirements:

•         If you have a medical alarm or alert, register your details with nbn by calling 1800 227 300 or complete the online form at nbnco.com.au/medicalregister

•         If you have an EFTPOS terminal, fax or alarm system, call the provider of that service (EG bank, security firm) to ask what internet or landline phone services will support the device over the nbn.

•         If your building has an emergency lift phone and/or a fire indicator panel, register your details with nbn so these services can be identified by calling 1800 687 626.

•         How many people in your home or business, how many devices do you have, and how do you use the internet?

•         Are you currently locked into a plan? 


Shop around:

•         Contact phone companies or internet service providers to discuss your requirements and find out what nbn plans or packages they offer.

Be sure to check if there are any cancellation fees if you break your existing contract early.



•         Once you've chosen a plan that suits your needs, order your nbn service as soon as possible. Premises have 18 months to make the transition to nbn.



Below is the full list of areas with NBN in Queensland and northern New South Wales.

When your lines will be cancelled depends on when the NBN was installed. 

Surrounding areas may be using the NBN's fixed wireless or satellite services.

The dates listed is the estimated time landline phones and internet will be shut off.





Hay Point  (March 2018)

Mackay (Mar 2015 -Sept 2017)

East Mackay (March 2016 - Nov 2017)

South Mackay (Oct 2015 - Mar 2018)

Paget, Bakers Creek (June 2017)

West Mackay (Aug 2017)

Racecourse, Ooralea (Oct 2017)

Mirani, Marian (May 2018)

Sarina (June 2018)

Seaforth (Apr 2018)



Norman Gardens (June 2018)

Limestone Creek, Norman Gardens, Frenchville (May 2018)

Koongal, Lakes Creek, Nerimbera, Frenchville (June 2018)

Parkhurst, Rockyview, Glenlee (Mar 2018)

Kawana, Park Avenue, The Common, Berserker (Apr 2018)

Port Curtis, The Range, West Rockhampton, Allenstown (Feb 2018)

Rockhampton City, The Range, Allenstown (Feb 2018)

Wandal, West Rockhampton, The Range (Apr 2018)



Fibre to the node construction starting next year.



Bundaberg Central (Jun 2017)

Kalkie, Rubyanna, Bundaberg East (Jun 2017)

Walkervale, Norville (Jun 2017)

Thabeban, Walkervale, Avenell Heights (Jun 2017)

Avenell Heights, Bundaberg South, Kepnock, Ashfield (Jun 2017)

Millbank, Svensson Heights, Bundaberg West (July 2017)

Gooburrum, Bundaberg North (July 2017)

Bundaberg South, Bundaberg Central (July 2017)

Kensington, Norville, Svensson Heights, Bundaberg West (July 2017)



Fixed line construction starting 2018.



Gympie (Aug 2017)

Southside, Jones Hill (Aug 2017)

Monkland, Gympie (Aug 2017)

Gympie, Victory Heights, Araluen (Aug 2017)



Palmwoods (Apr 2018)

Maroochydore (Mar 2018)

Maroochydore (Mar 2018)

Maroochydore, Alexandra Headland (May 2018)

Wurtulla, Birtinya (Nov 2017 )

Meridan Plains, Currimundi (Jan 2018)

Parrearra, Warana, Bokarina (Feb 2018)

Parrearra, Mountain Creek (Jan 2018)

Bokarina, Warana, Wurtulla, Birtinya (Jan 2018)

Mooloolaba, Mountain Creek, Minyama (Jan 2018)

Mooloolaba, Alexandra Headland (Feb 2018)

Mooloolaba (Feb 2018)

Minyama, Buddina (May 2018)



Newtown, Glenvale (Feb 2018)

Torrington, Wilsonton, Glenvale (Mar 2018)

Harristown, Torrington, Glenvale (May 2018)

Toowoomba City, Newtown (May 2018)

Kearneys Spring, South Toowoomba, Harristown (Feb 2018)

Drayton, Harristown, Darling Heights (April 2018)

North Toowoomba, Toowoomba City, East Toowoomba (Between now and Jan 2018)

Mount Lofty, Prince Henry Heights, Redwood, East Toowoomba (Now - Aug 2017)

South Toowoomba, Toowoomba City, East Toowoomba 20-03-2015 (Now - Sept 2017)

Mount Kynoch, North Toowoomba, Harlaxton (Now - Feb 2017)

Redwood, Withcott, East Toowoomba (Now - Aug 2017)

Rangeville (May 2017 - Mar 2018)

South Toowoomba, Centenary Heights (Now - June 2017)

Kearneys Spring, Centenary Heights (Aug 2017)

Middle Ridge, Kearneys Spring (Feb 2017 - Mar 2018)

Kearneys Spring, Darling Heights (Aug 2017)




Bundamba, Dinmore, Ebbw Vale, New Chum, Blackstone (Feb 2017)

Bundamba, Dinmore, Ebbw Vale, New Chum, Blackstone (Mar 2018)

North Booval, Bundamba (Jun 2017)

Riverview, Dinmore (July 2017)

Redbank, Goodna (May 2016)

Redbank, Goodna (Jan - June 2017)

Goodna, Bellbird Park (Jul 2017)

Redbank, Collingwood Park Feb 2017 - Mar 2018)

Redbank Plains (Now - Mar 2018)

Bellbird Park, Augustine Heights (Jan 2017 - Feb 2018)

Ellen Grove, Gailes, Wacol, Carole Park (Jul 2017)

Ipswich (June 2017)

Ipswich, Sadliers Crossing, West Ipswich, Woodend, Coalfalls (Mar - Oct 2017)

Yamanto, Churchill (Sept 2017)

Thagoona, Walloon, Rosewood (Jan 2018)



Fixed line construction starting next year in Allora, Stanthorpe and parts of Warwick.





GRAFTON (Clarence Valley Council)

Fixed line construction starting next year



Fixed line construction starting next year

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