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Not happy: NBN gripes up 203% in 'concerning' trend

Complaints about NBN services more than tripled in the last six months of 2017, the Telecommunications Industry Ombudsman says. Picture: Supplied
Complaints about NBN services more than tripled in the last six months of 2017, the Telecommunications Industry Ombudsman says. Picture: Supplied

AUSTRALIA'S National Broadband Network has earned its worst report card to date, with official complaints about poor service and delayed connections on the network more than tripling last half of 2017.

Telecommunications Industry Ombudsman Judi Jones told News Corp skyrocketing NBN complaints showed service on the $49 billion network was still falling short of consumers' expectations, in a trend she labelled "concerning".

But unresolved issues with phone and internet services increased "across the board" in Australia, she said, with consumers and small businesses lodging almost 20,000 more complaints between July and December 2017 than they did the year before.

The rampant communication breakdowns were revealed in the TIO's latest report today, which showed Australians lodged 84,914 complaints with the Ombudsman after failing to reach a solution with their service provider - a rise of 28 per cent.

Mobile phone services proved the biggest source of complaints, followed by internet connections, and the most common gripes involved fees, poor responses, and service quality.

Read more at The Advertiser

Topics:  complaints finance general-seniors-news internet speeds national broadband network nbn


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