BILLS: The retailers and government have been back to the table to fine-tune the next step in the high cost of electricity debate.
BILLS: The retailers and government have been back to the table to fine-tune the next step in the high cost of electricity debate.

More electricity bill relief details on the way

AUSTRALIA'S electricity retailers have promised to contact over a million customers before Christmas to detail how they can save money on their bills.

At the conclusion of today's second meeting between retailer representatives and Prime Minister Malcolm Turnbull, an agreement was reached that will help customers get clarity on what supplier deals are on offer.

Prior to today the retailers had agreed to write to customers once their discounted plan had ended.

"As a result of the action from the two meetings we've now had with the retailers as many as two million Australian families and small business could save hundreds of dollars on their electricity bills," Mr Turnbull said.

"This is a very big breakthrough and it is happening here and now.

"A lot of the things we are doing on energy are long-term, like Snowy Hydro 2.0, but this is helping Australian families now."

"The retailers are now going to write to customers on the standing offers … to inform them they can get a better deal.

"Those letters will be sent out by Christmas."

Customers will be invited to go to the Energy Made Easy website to find out how they can save "potentially a very large amount of money" Mr Turnbull said.

Australian Energy Council chief executive Matthew Warren said today's meeting worked through a range of options to help consumers to get on to market contracts that are the best value for their circumstances.

"Energy is a consumer good like insurance or mobile phones and it pays to engage with the market and shop around," Mr Warren said.

"We discussed a range of initiatives to help customers engage and get better clarity about how different deals compare.

"We agree it's important for retailers to assist customers to find the best deal, especially at a time when the cost of electricity is high.

"The underlying problem remains though - we need policy certainty and new investment in generation in order to bring down energy costs in the long term."


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