Lendlease disappointed to 'let down' residents

LEADING retirement care provider Lendlease has expressed disappointment that it has failed to meet the expectations of current and former residents.

Responding to a report published by the ABC, Lendlease said its "success depends on having happy and satisfied residents".

"We recognise that in any community of people there will be divergent views," a statement from the provider read.

"And it's always disappointing for us when we hear that individual residents feel let down."

However, Lendlease, which operates more than 70 villages across Australia, said they would work with their more than 16,500 residents to find ways of creating greater community harmony.

"We do have a philosophy of being resident-led," the statement continued.

"This means we're strongly committed to listening to our resident' views and responding to them."

The statement comes as current and former residents spoke out against the company.

A Sunshine Coast great grandmother and a Bundaberg couple spoke anonymously along with Ferne and Kenneth Fyfe, who are believed to have left their former village five years ago.

All parties alleged that once the company took over their homes, "services decreased, rules became more strict, and fees went up".

"We could not hang a pot plant, we couldn't put up anything like a frame to put up plants and things, or anything like that," Ms Fyfe told the ABC.

However, as part of the "resident-led" policy, nearly all the villages include a resident-based committee, which oversee any service based changes or tweaks to regulations that impact day-to-day living.

Lendlease has also pumped $21.5 million into villages throughout Queensland alone while slashing the vacancy rate from 10 per cent to four per cent in the Sunshine Coast.

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