Jessica Madden is the 2019 Retirement Village Manager of the Year.
Jessica Madden is the 2019 Retirement Village Manager of the Year. Contributed

Jessica sets the standard for retirement village care

A hands-on approach with an openness and diligence in responding to the concerns of residents are just some of the qualities of LASA Retirement Village Manager of the Year for 2019, Jessica Madden.

Jessica, Operations Manager of De Paul Manor Estate, was presented with the award last night at the National Integrated Seniors Housing conference on the Gold Coast.

Since Jessica took on the role at the Gold Coast village, there has been a huge improvement in resident satisfaction, and this has been largely attributed to her professional and friendly approach.

She is renowned for always being out and about in the village helping residents with everyday tasks.

Along with being able to assist with residents' requests, Jessica has been recognised for always managing to keep on top of the day-to-day operational needs, ensuring things run smoothly for the village.

"Jess is very hands-on in the running of this retirement village and nothing is ever a bother. She makes us all feel involved,” wrote the Residents' Committee in a testimonial.

LASA (Leading Age Services Australia) CEO Sean Rooney said Jessica embodied the high standards in customer service, sales and marketing, complaints and dispute resolution and robust operational management processes that the award celebrates.

"Jessica is passionate about supporting the residents of De Paul Manor Estate and is well liked and respected by residents, staff and management alike,” he said

"Her award highlights the important role that retirement communities play in providing affordable, age-appropriate housing and vibrant social and community services for senior Australians.”

LASA also congratulated the following finalists:

Jack Greathead - Village Manager at Wesley Mission Queensland's Wheller on the Park in Brisbane; Vanessa Nugent - Manager at Bolton Clarke's Westhaven Retirement Village in Toowoomba; Deborah Luscombe - Retirement Village Manager at Mt Eymard Retirement Community in Bowral; Raylene Trewartha - Resident Liaison Manager at Good Shepherd Village in Mackay.

The LASA Retirement Village Manager of the Year Award aims to promote and recognise excellence across the diverse and dynamic fields of endeavour in the retirement living industry.

LASA, the national peak body representing and supporting providers of age services across residential care, home care and retirement living, acknowledged sponsors Mullins Lawyers for their valuable support of these awards.


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