The landmark Aged Care commission is ready for business.
The landmark Aged Care commission is ready for business.

Independent Aged Care commission on the job from today

IT'S here; the one-stop Aged Care Quality and Safety Commission opens its doors today.

A website - - and a single phone number for aged care concerns and queries 1800 951 822 are now active. 

Minister for Senior Australians and Aged Care Ken Wyatt AM said the new commission was a landmark Aged Care reform and target sub-standard care and ensure the safety and security of senior Australians.

"With the motto 'Engage, Empower and Safeguard', the Commission flags a new beginning for aged care quality and safety," Minister Wyatt said. "A single commissioner overseeing compliance monitoring, complaints and customer service means no more silos.

"For the first time, senior Australians and their loved ones have one place to go when they need help, want to raise a concern, or access information about an aged care service.

"In another first, the commission includes a new Chief Clinical Adviser to oversee quality care delivery across the nation.

"The commission will also be empowered by the new aged care Charter of Rights and will implement the new, stronger set of Aged Care Quality Standards, the first upgrade of standards in 20 years."

The commission has a budget of about $300 million over four years, with about $48 million to be used to continue increasing compliance checks and risk management, including the employment of dozens of new compliance officers and developing options for a Serious Incident Response Scheme.

The inaugural Aged Care Quality and Safety Commissioner, Janet Anderson, said she was delighted to open the new commission for business and was ready for strong engagement with senior Australians, their families and aged care providers.

"Our key focus will be on safeguarding the more than 1.3 million senior Australians who receive some form of aged care service," Ms Anderson said.

"The commission's vision is to support a world-class aged care service driven by empowered consumers who enjoy the best possible quality of life.

"Unannounced re-accreditation audits of aged care homes will triple in 2019, compared with 2018, and there will be an increase in unannounced inspections, to more than 3000 this year.

"In recent weeks I have met with staff transitioning to the new commission from the former Australian Aged Care Quality Agency and the former Aged Care Complaints Commissioner, and I know they are totally committed to quality care.

"Our new website has also been carefully designed and tested to ensure it is user-friendly, with easily searchable information for consumers and providers."

The website includes details on:

  • Aged care consumer rights
  • Access to free advocacy services to support senior Australians
  • Consumer Experience Reports about individual aged care services
  • Access to audit reports on aged care homes
  • How to register complaints, including tips on documenting concerns
  • New resources to help providers meet the Standards
  • Translation services to support non-English speaking clients

The Aged Care Quality and Safety Commission can be contacted on 1800 951 822 or by visiting

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