Holiday parks win excellence awards
PARK Beach Holiday Park and Woolgoolga Lakeside Holiday Park have won top prizes in the 2016 Caravan and Camping Industry Association NSW Awards of Excellence - the most prestigious industry awards in the state.
Park Beach won in the Best Holiday Park North Coast (over 100 sites) category, while Woolgoolga Lakeside brought home the top award in the Best Holiday Park North Coast (100 sites or less) category.
Park Beach Holiday Park was named 'Best of the Best' Park in the same awards in 2014.
Park Beach was also named 'Best of the Best' Holiday Park/Resort for the second time.
Coffs Harbour Mayor Denise Knight said the awards recognises the best parks, products and services the industry in NSW had to offer.
"It's fantastic to see our Holiday Parks win," Cr Knight said.
Both parks had to demonstrate that they had good quality facilities and guest services.
Park Beach Holiday Park saw its customer satisfaction score rise to 94% in 2015/16 and it has also seen the length of time customers stay increase from 1.9 nights in 2006/07 to 3.31 nights last year.
Holiday Parks and Reserves manager Jason Bailey said turning Park Beach into a destination rather than an overnight stop has been a key long-term aim.
"The longer stays - and the fact that our repeat visitation rose last year to 27% - shows that our strategy of providing value-added services and facilities is paying off," Mr Bailey said.
Similarly, Woolgoolga Lakeside Holiday Park saw strong growth in 2015/2016 with an increase in revenue - the profits of which are used to improve local public reserves and the park facilities - of 16% to nearly $670,000.
It enjoyed a rise in the length of stays with an average over the year of 5.33 nights.
A typical review of Woolgoolga Lakeside Holiday Park said: "We recently stayed in our van in the park. What a great little gem! The park is not large which is a good plus, has very good and clean amenities, is pet friendly and is located in a quiet/secluded setting... We took a 'stab' at selecting this park and are glad we did. Well done - we've rebooked."
Sean Hone, council's holiday parks manager operations, was also runner-up in the Employee Of The Year - Holiday, Tourist, Resort Parks category.
The judges were impressed by his ability to successfully manage complex capital projects, day-to-day operations and get the best out of his team through excellent people skills.
For more information or to book your next holiday, visit www.coffscoastholidayparks.com.au or free call 1800200555.