Having a support network 24/7 can provide peace of mind

EMERGENCY Medical Services is committed to finding solutions to keep people in their homes safely for longer.

The safeTcare model offers monitoring 24 hours a day, seven days a week for 365 days a year. The devices they supply use the latest technology and more importantly are simple to use.

Everyone deserves the freedom to take charge of their independence and stay in their own home for as long as they safely can.

Paul Joseph, the heart and soul behind the business, spoke with us and answered some questions about the service.


Q: Paul, was it your background in security that prompted you to start EMS or were there other contributing factors?

A: My 18 years in security were definitely a factor in growing the business in this direction.

But truthfully, it was the number of horror stories I kept hearing from elderly clients and the fact that I could see a way to very clearly prevent the majority of them.

Obviously in the security game we focus on home security and personal safety, which for someone living on their own particularly, is pretty important.

So already we were helping people protect themselves.

By providing the safeTcare model we just increase our ability to offer assistance to when accidents occur as well.

Q: So, why would someone need to use Emergency Medical Services?

A: It still breaks my heart to think about an elderly friend of mine who spent 48 hours on the floor of her home after a fall, thinking she would die before someone found her, or the fellow who slipped in his shower and suffered excruciating pain for hours before he was discovered.

We can't stop accidents happening but we sure can reduce the amount of suffering following the event and hopefully save lives in the process.

Because it's not just the fall or accident that does damage, it's the long-term psychological effects these events cause as well.

I've known people who have moved to nursing homes because they were so afraid of having another accident.

We help minimise that fear by being there 24 hours a day, seven days a week, 365 days a year.

Q: Tell me about the system. Is it really as simple to use as you say?

A: It is literally, the press of a button.

The system uses the latest technology but the user only has to push a button. There's no dialling a phone or complicated setup, nothing to try and read or work out.

It's been designed with the end user in mind and our customers love how easy it is.

Q: What does it look like? Is it big and bulky? My experience with these things is they aren't always the most attractive accessory.

A: Well, I'm no Ralph Lauren, but they are small light, weighing only 34g, and come in your choice of discreet black or bright colours if you prefer.

The point is you have a choice.

That's important to us because a lot of medical-type equipment comes as a one size fits all approach. We're not like that.

Q: What does monitored mean exactly?

A: It means we're there when you need us.

The safeTcare team member taking the call assesses the situation, will contact the ambulance if needed, sharing with them all the necessary health history, conditions, medications, allergies etc which automatically shows on our computer screens when the button is pushed and is customised to every client. We also provide registered key safes to allow the ambulance immediate entry. Without this they may need to call the fire brigade as they don't carry equipment to break in.

This saves precious time and possibly lives.

Generally we will get the client to safety, we stay on the phone until help arrives and then contact their family/friends, so their family/friends face less stress.

We are more than a dial 000 service, we are a support network available at all times.

In some cases we may just send an after-hours doctor or a close neighbour, depending on the circumstances.

It's personal and we always ensure all party's' peace of mind.

Q: And, of course, the all-important question - how much is it going to cost me?

A: Right now, we are running a great Seniors subsidy program. We supply the equipment for free, which is over $500 in value and it's the customer's to keep.

For the monitoring, we do prepaid packages and loyalty reward subsidies. A customer who has been with us for a couple of years can prepay as little as what calculates out to around 65-85 cents/day. Another benefit of prepaid, is our systems are always under same-day replacement warranty for the life of the customer being monitored by safeTcare.

This is all best explained with an obligation-free in home demonstration, which will be done personally in the months of July and August, corresponding with the free system offer (135 units only). Simply call 1300784438.

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