Compare Home Care Packages with new online tool
LAUNCHED yesterday, the iCompare website gives users the tools to shop around online for Home Care Package providers.
The website uses comparison options, based on customer feedback, fees and location to assist aged cared services to select a provider that is suitable to their needs.
Coined as a one-stop-shop, users input to the website their location and details of their Home Care Package level.
"Based on where they live, the website will then provide them with a list of up to 10 providers who best match their requirements," iCompare director Jenny Ho said.
Since the website is very new, the initial list of the providers is based on their reputation and customer testimonials.
Ms Ho expects that as the website services are accessed, her team will seek feedback from its users.
"We will be monitoring users, that come on board, at the three, six and 12 month stages to understand what their experience has been with the providers," Ms Ho said.
"We will use that to assist with handpicking and monitoring the integrity of the providers we have on the site."
At this time, the website has seven Victorian and four NSW providers listed with Ms Ho's research team working on other listings to turn the service into a national website.
There is no cost for users to access the website.
"The fee is with the provider," Ms Ho said.
"We have a small commission which is based on us saving the provider a lot of costs taking the enquiry and teaching the consumer how the packages work.
iCompare also offers to users a phone services where they can discuss with aged care professionals the most suitable provider based on a user's individual needs.
'We're very excited about launching iCompare Aged Care," Ms Ho said.
"There is no other service like it.
"Our insights into the benefits this service will bring to many families have fuelled the development of the service.
"Our goal was to allow consumers to find peace of mind when choosing a Provider for either themselves or for their loved ones.
"We believe we have met that goal."