Many customers are not aware of energy savings available to them through government concessions and rebates.
Many customers are not aware of energy savings available to them through government concessions and rebates. Contributed

Energy provider keen to update customers on govt concessions

OVER 50,000 Queensland households appear to be missing out on energy concessions and rebates available to them.

Sunshine Coast-based Locality Planning Energy (LPE) has been working with the Queensland Government to educate customers about available savings on their electricity and gas bills.

LPE executives met recently with Minister of Natural Resources Anthony Lynham to discuss the best way to make customers aware of available savings.

They said Dr Lynham indicated there was not enough currently being done by major energy providers to communicate the availability of concessions and encourage participation where eligible.

"Cost of living concessions are going unused in large part due to lack of communication and a complicated system to secure concessions,” said LPE Chief Executive Officer Damien Glanville.

"We intend to inform customers and help them navigate the process, putting their best interests first and helping them obtain cost savings that will improve their quality of life.”

Mr Granville said current figures indicated that only 7 in 10 people eligible for energy and gas concessions were taking advantage of the cost-saving opportunity.

This equates to 57,000 eligible Queensland households not receiving the savings, totalling $19 million in unclaimed concessions.

The current Queensland Government budget provides $212 million in concessions for energy specifically related to senior citizens, pensioners, veterans and low-income families.

LPE Chief Operating Officer Ben Chester said: "Electricity rebates are among the top five existing concessions available to Queensland residents, and many don't realise they exist or what they are entitled to receive.”

He said all energy providers needed to ensure their customers understood the savings available and were taking the necessary steps to reduce their energy costs.

Additional information about LPE, including rates and services, can be found online at

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