Research from CHOICE shows that 89% of people received at least one unsolicited call in a six-month period.
Research from CHOICE shows that 89% of people received at least one unsolicited call in a six-month period. Lee Constable

Don't call us! Plea for end to cold-call collectors

SENIORS are sick and tired of cold-calling charity collectors and they are on a mission to do something about the issue.

That is the loud and clear statement being made by National Seniors, the consumer lobby for older Australians, which has teamed up with consumer group CHOICE in calling for an end to unwanted phone calls asking for money.

The latest research from CHOICE shows that 89% of people received at least one unsolicited call in a six-month period.

Around 25% of people said they received unwanted calls from charities on a weekly basis and nearly 5% said they received such calls every day or several times a day.

"We are hearing from our members that the calls are making them anxious and they are reluctant to answer the phone," said National Seniors chief executive officer Dagmar Parsons.

National Seniors collected stories from older Australians affected by unwanted calls from charities, and found that people were:

* Avoiding answering their phones.

* Considering disconnecting their landlines.

* Moving in with elderly relatives in order to protect them from unwanted and aggressive unsolicited phone calls seeking donations.

"Calls asking for money are intrusive and put vulnerable members of society at risk when they are hounded week in and week out," said CHOICE head of media Tom Godfrey.

"Unfortunately consumers can't use the Do Not Call Register to opt out of all nuisance calls, with for-profit companies call centres exploiting the charity exception to hound people.

"Clearly the law needs to change to allow people to opt-out of all unsolicited calls that involve financial transactions," Godfrey said.


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