Warning about elaborate scam where callers pretend to be from your telco.
Warning about elaborate scam where callers pretend to be from your telco. Bruce Thomas

Don't be fooled by fake scammers 'from telcos'

IMAGINE receiving an unexpected call from a person stating they are from your telephone company or internet provider, claiming your accounts are under attack from fraudsters wanting to steal your money.

They'll ask you to send money to be reimbursed, stating they have identified the fraudsters, instructing you to keep this request confidential as to not tip off other fraudsters.

They may request to remotely access your computer via remote access software, to show you they are indeed attacking.

In some occasions they show you your bank account online which has a false credit showing.

The caller provides you with their name and identification number.

Later, you receive another call from another person claiming to be an employee of the same company, but now providing a different identification number.

This is a deliberate part of the scam to make you believe fraudsters are really attempting to steal your money.

This is a scam, none of the callers are from the telephone company or internet provider.

Please refer to warnings on these types of scams from scamwatch.gov.au.

Unfortunately, once you have sent the money you've just become a victim of a scam.

Western Union regional fraud risk manager Asia Pacific Wayne Howarth says criminals often target seniors.

"Awareness is the best defence against consumer fraud," Wayne says.

"Scams can be convincing, but it's important to keep a few things in mind before you rush to send money."

Howarth recommends you follow the tips below to avoid becoming a victim of this scam or other scams:

1. Never send money on a request from someone you don't know.

2. Never send money for tax charges or fees.

3. Never send money to someone you haven't met in person.

4. Never send money to claim a lottery, prize winnings or compensation payment.

5. Never send money for an employment opportunity.

6. Never send money for an internet purchase.

7. Never send money to a grandchild, friend or family member for an emergency situation you have not confirmed.

8. If you did send money through Western Union, and then realise it was for a scam, contact the Western Union Fraud Hotline at 1800023324.

If the transaction has not been picked up, it will be refunded to you.

9. For more information on scams, or for more tips on how to help protect yourself from falling victim to fraud visit westernunion.com/au/en/fraudawareness/fraud-home.


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