HELPING SENIORS: Brisbane International airport now has a Plaza Premium lounge.
HELPING SENIORS: Brisbane International airport now has a Plaza Premium lounge.

Brisbane Airport ready to look after senior travellers

MOST airlines will offer assistance to the senior, the elderly or the disabled. But you must request it at the time of making your booking.

Services include assisting you from check-in to the departure gate by an airport wheelchair or a people-mover. You can also arrange for assistance at the arrivals gate to the baggage claim area.

If you use your own mobility aid, you can arrange to have it taken at the departure gate for storage in the hold, and then you can be met with it at the arrivals gate.

Depending on the airline, there are many services for the senior on board if requested during booking - including being given personal updates on flight information for the hard of hearing, having captions on the in-flight entertainment for the those with limited vision, and even having menu items read out to you and packaged food items opened.

Brisbane Airport, domestic and international, has a host of services that will ease the mature passenger through the terminal as comfortably as possible.

"We have a great ambassador program," Leonie Vandeven, airport spokesperson said. "Ambassadors are easy to spot in bright blue T-shirts and they can help with information, and help anyone if they are lost or confused.

"We are a dementia-friendly airport, we have good navigation with signage, we have hearing loops for people with hearing aids, and we even have toileting facilities for animals for people travelling with an assistance animal."

Brisbane International airport now has a Plaza Premium lounge, opened for 12 months, for passengers who do not have access to Business or First Class Lounges. It can be used by anyone who pays just for the amount of time they require it.

"It is fabulous for people and even has a spa with massages and pedicures available," Ms. Vandeven said.

"Brisbane airports are very customer focussed, from kerbside services right through. "

.HOT FLIGHT TIPS FROM LEONIE VANDEVEN

  • For anyone picking up a relative or friend at the airport is the 30 minute free parking on Dryandra Road near the airport. You just go in, get a ticket and wait there for free for 30 minutes," Ms. Vandeven said. If it is more, just go out and then drive back in again and get another ticket. It is a great way to wait for someone you are picking up.
  • Another tip is if you are picking up someone who is disabled and you do not have a disabled sticker yourself, talk to the kerbside security and tell them, they will let you go into the airport for 10 to 15 minutes and as long as you show a disabled sticker from the person you have picked up it should be good."
  • Ambassadors are easy to spot in bright blue T-shirts.

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