About time! Fees on paper bills to be reviewed
NO ACCESS to digital billing is adding to the cost of living for seniors as businesses across the spectrum push for all Australians to receive accounts and business information online or by email.
Finally the Federal Government is going to do something about this issue with the minister for small business Michael McCormack saying today, "There has been a significant shift away from paper billing in recent years.
"Yet not every Australian consumer has the means to access digital billing and it is unfair to punish them for being unable to do so.
"Better outcomes and protections are needed for those consumers who do not have the option to transition to digital bills and who can least afford to be penalised."
There are no changes on the horizon yet, Firstly the government is calling for submissions from consumers, those businesses charging fees for paper bills and affected stakeholders.
It will look for options to enhance consumer protections such as an outright ban on paper billing fees or limiting fees to actual costs incurred by business.
"A public awareness and education campaign will also be developed to assist consumers understand their rights under consumer law," Mr McCormack added.
To lodge your submission on this issue, go to www.consult.treasury.gov.au/small-business-and-consumer-division/fees-for-paper-bills.